faq
Is the taxi fare per person or per ride?
All the fares shown on our website are per ride.
Where can I find the return trip fares?
Please change the transfer type from ‘One Way’ to ‘Return Trip’ in step 1 in our booking and fare calculation system. Our system will then show you the return trip fares.
What is the difference between return and round trip?
- Round trip is one single whole ride for going somewhere and coming back again at the same time. For example if you have to pickup a guest from the airport.
- Return trip are two separate rides in two different occasions.
Can we make a booking for a trip at night?
Yes, our services are available 24 hours a day, 7 days a week and 365 days a year.
How long in advance can I book?
There are no maximum limitations for booking in advance but at least 1 hour before pick up if you book by phone and 3 hours before pick up if you book online.
Do we have to share the taxi with other passengers?
No, you will have a private taxi and therefore ensured of a non-stop ride.
What if my flight is delayed or early?
We monitor your flight constantly and we adjust the pick up time if the flight is delayed, early or cancelled.
Where do I meet the driver at the airport and how much waiting time is included?
The driver will contact you after your flight is landed and will guide you to the car. If Meet & Greet service included in your booking then the driver will welcome you at the gate with a sign of your name and will assist you to the car.
We use your flight number to track your flight and ensure your driver is waiting for you when you land. We monitor delays and update the time we send your driver in accordingly.
Within your booking quote we include 50 minutes waiting time for passengers with checked baggage and 30 minutes for passengers with only hand baggage. After this waiting time fees are charged accordingly. If you think you might take longer than this to clear customs and reach your driver you can extend the time that the free waiting period starts from by selecting a delay time when booking.
What if I cannot find the driver at the airport?
Shortly after you flight is landed, we will send you an SMS with the driver’s details and the driver’s contact number.
How do I make a booking?
You can make bookings using on our website or simply send us an e-mail to book@staxiutrecht.nl.
How do I apply a promo to a booking?
Discount codes can be redeemed when booking via the web by adding the code in step 4 at the time of the booking.
I've forgotten something in the car. How do I get it back?
If you think you’ve forgotten an item in one of our vehicles contact us with a description of your items and booking details. A member of the team will be in touch to provide an update. You can also contact the driver shortly after the booking to attempt to arrange to collect the item where possible.
What is your cancellation policy?
If your driver has not been dispatched when you cancel the booking, we won’t charge you a cancellation fee. If your driver has been on the way to you when you cancel the booking, we will charge you a cancellation fee of 70% of the quoted fare and 100% of the quoted fare if the driver has arrived to the pick up location. For a full breakdown of our cancellation charges visit our Terms of Service.
What is you waiting time policy?
Our drivers will wait for you free of charge for 5 minutes. For on demand bookings your five minutes starts from the time the vehicle arrives. For pre-bookings it starts from the booked time. Once you’re into your 6th minute, we’ll charge you for one minute and then in one minute increments thereafter. Waiting time is charged at €0.73 per minute for standard car services.
How much luggage can I take in a car with me?
This is all dependant on the size of the car and how many passengers are travelling.
Do you monitor my flight?
Yes If you provide us with your flight number at the time of booking then this allows for us to monitor the relevant flight and alter the collection time accordingly to ensure that we meet you when your flight lands. If you wish to add a delay time to your booking to ensure you are picked up later then you can do at the time of booking.
What should I do if my flight is delayed or cancelled?
If you provide us with your flight number at the time of booking then we will be able to track the flight and adjust the pickup time in case of any delays.
If case of flight cancellation we will cancel your booking and you can contact us for an alternative booking.
How do I get a quote?
You can get an instant quote on our website by inputting all of the booking details in our booking system.
Can I book a job with multiple pickup/drop off addresses?
You are able to make bookings via multiple pick up and drop off addresses via the website,
Do you need a mobile number in order to make a booking?
In order to receive communication from us in the form of SMS messages confirming the driver’s details, status and meeting points we do advise that a mobile number is provided when making a booking.
How can I cancel a booking?
Call us if the pick-up is within a short period of 4 hours. Otherwise you can just send us a message by WhatsApp or by e-mail. Please note your booking is not cancelled as long as you have not received a confirmation.
What vehicles do you have?
A list of our fleet can be found here.